Make a Claim
Submit your claim here and find guidance on how to complete the form and what to expect.
Regarding missed departures
Our Missed departure component will reimburse if you are delayed on the way to the airport due to unforeseen events and can not reach the latest check-in time specified by the airline or airport. Here we reimburse necessary and reasonable additional costs to arrive at your final destination.
Note that none of our insurances cover personal delays, missed departures or missed connecting flights that occur as a result of a queue at a passport or security check at the airport.
Before you complete the claim form:
FAQ
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When can I submit a claim?
You can submit your claim immediately after the incident. In other words, you don't need to wait until you return from your trip. The easiest way to submit a claim is by completing the form on our website. You can complete the claim form any time from any where in the world.
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What happens after I have completed the claim form?
You will receive an email confirming that we have received your claim. You will usually hear from us within two weeks although it may take longer during peak seasons.
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Can I complete the claim form if I don't have access to the supporting documentation?
If you are unable to attach the documentation to your claim at the time of completing the form, you can send them to us later.
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I am not sure what to reply to the questions?
Reply to the best of your ability. If we need further documentation or a more detailed description of the incident you will be contacted by a claims handler.
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Which file formats can I submit?
You can attach files in the following formats: .pdf .png .jpg .jpeg .xps .xlsx eller .docx and up to 10MB per file.