Make a Claim
Submit your claim here and find guidance on how to complete the form and what to expect.
How to submit a claim to Europæiske ERV
- Before submitting a claim to Europæiske ERV, it is paramount that you have submitted a claim to your local insurance company, and they have reverted with an outcome.
- Complete the PDF from this page (baggage or illness).
- Upload the completed form with supporting documentation. Use the form on this page. This is a safe way to submit your documentation encrypted.
Claims forms (Pdf)
Q&A
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You can submit your claim after your local insurance company has handled your claim.
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You wil receive an email confirming that we have received your claim. You will usually hear from us within two weeks although it may be more during peak periods.
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If you are unable to attach the documentation to your claim at the time of completing the form, you can send them to us later. However, we cannot finalize your claim until we have received all relevant documentation.
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Reply to the best of your ability. If we need further documentation or a more detailed description of the incident you will be contacted by a claims handler.
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Which file formats can I submit?
You can attach files in the following formats: .pdf .png .jpg .jpeg .xps .xlsx eller .docx and up to 10MB per file.
Before you complete the claim form
Do you have your policy number? Have you scanned your supporting documentation (outcome of claim to local insurance company, receipts, itinerary, boarding pass, Property Irregularity Report, police report etc.)?