Alarm and service offices

Get help on your journey - wherever you are in the world

At Europæiske ERV we have our own emergency center that is ready to help you 24/7 all year round if you need urgent assistance. Europæiske ERV works with 40,000 hospitals and 10,000 doctors around the world. In addition to our Alarm, we also have service offices (Euro-centers) around the world on 6 continents. All service offices have Scandinavian employees who speak the local languages. They have extensive local know-how and can advise on which hospitals and doctors provide good quality treatment.

When should I contact the alarm (Europæiske ERV Alarm)?

You should contact our alarm in case of emergency or serious incidents during your trip. This could be if you become seriously ill, have an accident or are hospitalized.

When should I contact a service office (Euro centers)?

Our service offices can help you with non-emergency incidents. Our Euro Centers can help you with everything from advice on healthcare to the legal system at your destination.

Contact our emergency center:

Phone: DK +45 70 10 90 30/SE +46 770 456 920
Fax: +45 70 10 90 40
Opening hours: 24/7, 365 days a year  
E-mail: erv-alarm.dk@euro-center.com


Contact details for our service offices (Euro-Centers): 

Australia (Sydney)

Addess
Sydney Euro-Center Pty. Ltd.
Suite 2, Level 8, South Tower
Chatswood Central
1-5 Railway Street
Chatswood NSW 2067
Sydney, Australia

Phone: +61 2 8274 5700

Fax: +61 2 9884 9947

Email: sydney@euro-center.com

Opening hours
Monday - Friday: 09.00 - 17.00
Monday - Friday: 10.00 - 16.00 (in person)

Languages spoken
We speak Scandinavian, English and Japanese.

Coverage area
We cover American Samoa, Australia, Christmas Island, Cocos Islands, Cook Islands, Fiji, French Polynesia, Guam, Heard and McDonald Islands, Japan, Kiribati, Marshall Islands, Federated States of Micronesia, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna.

Brazil (São Paulo)

Addess
Euro-Center Ltda.
Alameda Santos, 745, conjunto 52
Cerqueira César, São Paulo, SP - Brazil
CEP: 01419-00

Phone: +55 11 3508-5000  

Email: latinamerica@euro-center.com

Opening hours
Monday - Friday: 09.00 - 17.00
Monday - Friday: 10.00 - 12.00 and 14.00 - 16.00 (in person)

Languages spoken
We speak Danish, Swedish, Norwegian, English, Spanish, French and Portuguese.

Coverage area
We cover Antarctica, Argentina, Barbados, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay and Venezuela.

Cyprus (Larnaca)

Addess
Euro-Center (Cyprus) Ltd.
1 Rodon Street
9 Hadjimatheou Court
Office 402, 4th Floor
Larnaca 6030
Cyprus

Phone: +357-24 65 9860  

Email: cyprus@euro-center.com

Opening hours
Monday - Friday: 09.00 - 17.00
Monday - Friday: 10.00 - 13.00 (in person)

Languages spoken
We speak Danish, Swedish, Norwegian, Finnish, German, English, Dutch, French and Greek.

Coverage area
We cover Cyprus, Egypt, Greece, Israel, Malta and Palestine.

Spain (Mallorca)

Address
Euro-Center Mallorca
Calle Andreu Torrents 16
Palma de Mallorca, 07011
Spain

Phone: +34 971 72 60 03

Fax: +34 971 72 26 16

E-mail: mallorca@euro-center.com

Opening hours
Monday - Friday: 09.00 - 16.30
Monday - Friday: 10.00 - 13.00 (in person)

Languages spoken
We speak Danish, Norwegian, Swedish, Spanish, English, Finnish, German, French, Portuguese and Russian.

Coverage area
We cover Andorra, France, Gibraltar, Vatican City, Italy, Monaco, Portugal, San Marino and Spain.

South Africa (Cape Town)

Address
Euro-Center Cape Town Pty. Ltd.
Pier Place
Heerengracht Street, 11th floor
Foreshore ZA, 8000 Cape Town
South Africa

Phone: +27 21 440 9999

E-mail: capetown@euro-center.com

Opening hours
Monday - Friday: 09.00 - 17.00
Monday - Friday: 09.00 - 17.00 (personal inquiry)

Languages spoken
We speak Danish, English, German, French, Arabic, Dutch, Afrikaans, Swahili and Lingala.

Coverage area
We cover Algeria, Angola, Benin, Botswana, Buvet Island, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Democratic Republic of Congo, Republic of Congo, Ivory Coast, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, French Southern and Antarctic Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Eswatini, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia and Zimbabwe.

Thailand (Bangkok)

Addess
Euro-Center (Thailand) Co.
188 Spring Tower Building, 22nd floor
Phayathai Road
Ratchatewi District
Bangkok 10400
Thailand

Phone: +66 (0) 25 69 02 29

Fax: +66 (0) 25 69 00 91

Email: bangkok@euro-center.com  

Opening hours
The office is open 24/7/365 days a year.

Languages spoken
We speak English, Danish, Swedish, Finnish, Norwegian, Spanish, French, German, Russian, Thai, Mandarin, Laotian, Hindi, Punjabi and Tagalog.

Coverage area
We cover Afghanistan, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Burma, Cambodia, India, Indonesia, North and South Korea, Laos, Malaysia, Maldives, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, East Timor and Vietnam.  

China (Beijing)

Address
Euro-Center Holding North Asia (HK) Pte. Limited
1305, 13/F., Sterling Centre
11 Cheung Yue St.
Cheung Sha Wan, Kowloon
999077 Hong Kong

Phone: +86 10 8783 3128  

E-mail: beijing@euro-center.com

Opening hours
Monday - Friday: 09.00 - 17.00

Coverage area
China, Hong Kong, Macau, Mongolia and Taiwan.

Turkey (Istanbul)

Address
Euro-Center Yerel Yardim Hizmetleri Ltd.
Fulya Mahallesi Büyükdere Caddesi Quasar Plaza
No:76 Kat:13 Daire No:188 PK:34394, Şişli,
Istanbul
Turkey

Phone: +90 212 922 0922

E-mail: istanbul@euro-center.com

Opening hours
Monday - Friday: 09.00 - 17.00

Languages spoken
We speak Scandinavian, Turkish, English, Finnish and German.

Coverage area
We cover Bahrain, Bulgaria, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Romania, Saudi Arabia, Syria, Turkey, United Arab Emirates and Yemen.

Czech Republic (Prague)

Address
Euro-Center Prague s.r.o.
Křižíkova 36a
186 00 Prague 8 - Karlín
Czech Republic

Medical Assistance Center
Phone: +420 221 860 630
Fax: +420 221 860 600
E-mail: help@euro-center.com

Network & Claims department
Phone: +420 221 860 630
E-mail: czechrepublic@euro-center.com

Opening hours
The office is open 24/7/365

Languages spoken
We speak English, German, Danish, Swedish, Czech, Slovak, French and Spanish.

Coverage area
We cover Åland, Albania, Alderney, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Germany, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Moldova, Montenegro, Netherlands, Norway, Poland, Russia, Sark, Serbia, Slovakia, Slovenia, Svalbard and Jan Mayen, Sweden, Switzerland, Tajikistan, Turkmenistan, Ukraine, United Kingdom and Uzbekistan.

USA (Florida)

Address
Euro-Center USA, Inc.
7951 Southwest 6th Street, Ste 308 Plantation
FL 33324
USA

Phone: +1 786 224 0086
"Toll Free phone number within the USA: +1 800 844 3876

Fax: +1 786 946 0567

Email: miami@euro-center.com

Opening hours
Monday - Friday: 09.30 - 17.30
Monday - Friday: 10:00 - 12:00 and 14:00 - 16:00 (in person)

Languages spoken
We speak English, German, Spanish, Danish, Czech and Dutch.

Coverage area
We cover Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bermuda, British Virgin Islands, Canada, Cayman Islands, Curacao, Dominica, Grenada, Guadeloupe, Martinique, Montserrat, Netherlands Antilles, Puerto Rico, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint-Pierre et Miquelon, Saint Vincent & Grenadines, South Georgia & South Sandwich islands, St. Vincent & the Grenadines, South Georgia & South Sandwich islands, St. Maarten, St. Vincent & the Grenadines, St. Vincent & the Grenadines, St. Lucia. Maarten, St. Maarten, St. Martin, Trinidad and Tobago Martin, Trinidad and Tobago, Turks and Caicos Islands, United States, US Outermost Small Islands and Virgin Islands.